Description
By Cheri Clancy
The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised third edition will show you how to:
- Communicate mindfully
- Interpret body language
- Develop a growth mind-set
- Work with frustrated families, angry physicians, and uncooperative colleagues
- Deal with gossip, harassment, and other tough topics
- Successfully address workloads, management styles, and other tricky subjects
- Improve the patient experience
- Overcome conversation traps
Product Details
- Publisher : Sigma Theta Tau International; 3rd ed. edition (June 4, 2024)
- Language : English
- Perfect Paperback : 306 pages
- ISBN-10 : 1646481933
- ISBN-13 : 978-1646481934
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