by Brenda A. Potter BS CPC-I CPC
- NEW content correlates to the most recent medical assisting competencies
- UPDATED illustrations and screenshots visually reinforce key concepts
- Approachable writing style uses a conversational tone for ease of understanding
- Procedure checklists outline the steps required to complete a full range of administrative tasks
- Patient-centered focus highlights the importance of exceptional service as a key component of every medical assisting competency
- Think About It feature encourages you to apply your knowledge to realistic work situations and develop critical thinking
- Chapter checkpoints promote comprehension with questions following sections of the text
- Compliance tips provide focused guidance on how to follow HIPAA mandates
- Learning resources on the companion Evolve website provide extra practice, including chapter quizzes and interactive forms
- UNIQUE! Correlation with NEW SimChart® for the Medical Office (SCMO) exercises simulates all aspects of the administrative functions that make up the day-to-day practice of a medical office (SCMO sold separately)
- NEW content correlates to the most recent medical assisting competencies
- UPDATED illustrations and screenshots visually reinforce key concepts




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